The role of a Freight Brokerage Operations Virtual Assistant at 20four7VA
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
We are seeking a detail-oriented and highly organized Virtual Assistant to support our growing freight brokerage operations. This role will initially focus on data entry and transportation management system (TMS) updates, with opportunities to expand into load management, track and trace, BOL collections, and freight operations support.
The ideal candidate has prior experience in logistics, transportation, or freight brokerage and can quickly learn processes with minimal supervision. Strong English communication skills, attention to detail, well-organized, and the ability to follow SOPs are essential.
The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
Initial Responsibilities
- Perform accurate data entry into the company’s Transportation Management System (TMS)
- Update and maintain shipment records and customer information
- Follow established SOPs and training materials to complete tasks efficiently
- Ensure all data entered is accurate, complete, and up to date
- Organize and manage transportation-related documentation
Evolving Responsibilities
- Collect Bills of Lading (BOLs) and Proofs of Delivery (PODs)
- Send follow-up emails to carriers and drivers regarding missing documentation
- Assist with load closure processes
- Track shipments from pickup through delivery
- Monitor shipment statuses and verify driver ETAs
- Communicate with carriers and drivers via email and phone when necessary
- Update shipment milestones and tracking information within the TMS and to customers
- Assist with load management and operational workflows
- Support quoting and RFQ processes as responsibilities expand
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally and in accordance with any timelines, guidelines, and deliverables agreed upon in writing.
Skills
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- Previous experience in logistics, freight brokerage, transportation, or supply chain operations
- Excellent written and verbal English communication skills
- Strong attention to detail and organizational abilities
- Ability to learn new systems and processes quickly
- Self-starter who requires minimal supervision after training
- Comfortable following SOPs and recorded training materials
- Proficient with email communication
- Reliable internet connection and dedicated remote workspace
Preferred Qualifications
- Familiarity with freight brokerage operations
- Understanding of transportation terminology and workflows
- Knowledge of:
- Transportation Management Systems (TMS)
- Bills of Lading (BOL)
- Proofs of Delivery (POD)
- Track and Trace procedures
- Carrier communication processes
- Experience with load tracking and freight documentation
- Intermediate Microsoft Excel skills
Technical Requirements
- Proficiency in Microsoft Office Suite
- Ability to learn and navigate company-specific transportation software and TMS platforms
Ideal Candidate Profile
The ideal candidate is:
- Organized and process-driven
- Quick to learn new systems and procedures
- Detail-oriented with a high level of accuracy
- Professional in written and verbal communication
- Comfortable working independently
- Familiar with transportation and freight brokerage terminology
- Able to grow into a larger operational role over time
Work Schedule
- Contracted Hours per Week: 40 Hours
- Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
- Daily Working Time: 8 AM- 5 PM EST (1 hour Lunch Break)
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
- Contracted Hours per Week: 40 hours/week
- Daily Working Time: 8 AM-5 PM EST
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: To Be Determined
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A-B (Excellent Written and Verbal English Communication Skills)
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
To learn more about 20four7VA visit their website
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