The role of an Affiliate Coordinator at White Hat Gaming
This role is with the internally owned white-label partner in the B2C division at White Hat Gaming. Under the Superfly Partners umbrella, we operate six regulated online casinos using the full White Hat Gaming product suite across the markets and jurisdictions we operate within
White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution. We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.
With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!
Summary:
The Affiliate Coordinator supports the day-to-day running of the affiliate programme, acting as a key point of contact for partners and internal stakeholders. The role is responsible for coordinating onboarding, managing support queries, facilitating affiliate payments, supporting compliance-related activities, and ensuring operational processes run smoothly. The successful candidate will be highly organised, detail-oriented, and comfortable working in a fast-paced environment.
Your day to day:
- Coordinate cross-functional activities and ad-hoc information between internal teams (including finance and compliance) and external stakeholders
- Manage partner onboarding and serve as the first point of contact for new prospective partners
- Monitor and triage affiliate support inquiries received via email, chat, and support channels, ensuring timely follow-up and resolution
- Facilitate the monthly affiliate payment process by preparing and verifying payment data for finance processing
- Carry out administrative tasks related to the department, including player onboarding coordination, AML support, compliance follow-up, and resolution of partner queries on payment and account matters
- Support partner relationship management through basic outreach and follow-up activities (e.g. inactive partner re-engagement, performance monitoring follow-up)
- Communicate with affiliate partners on brand offers, promotions, and operational matters
- Liaise with colleagues to ensure communication channels and partner-facing content are current
- Work with and provide operational input on automation and AI tools as they are introduced to support and develop the role
- Represent the company at industry events at locations in and outside of Malta
- Other related tasks as instructed by the line manager
What we are looking for:
- Previous experience in an operations, affiliate, customer support, account management, or administrative role within the iGaming industry
- Fluent in written and spoken English with excellent communication skills (additional languages are considered an advantage)
- Strong organisational and time management skills, with the ability to manage and prioritise multiple tasks effectively
- Computer-literate with strong knowledge of Microsoft Office, particularly Excel
- Excellent attention to detail and ability to maintain accuracy when handling data and administrative processes
- Strong problem-solving skills and a proactive approach to resolving issues
- Ability to build and maintain effective working relationships with internal and external stakeholders
- Motivated team player with a collaborative mindset
- Self-starter with a positive, can-do attitude and the ability to work independently
- Adaptable and comfortable working in a fast-paced, evolving environment
- Comfortable working with new technologies, automation tools, and AI-assisted workflows
How we approach things:
- Dynamic Medium-Sized Environment: We have a can-do ethos, where innovation is encouraged, and action is valued.
- Core Values at Heart: We live by Teamwork, Innovation, Trust, and Integrity in everything we do.
- Results-Oriented Focus: We prioritise getting things done while supporting each other to reach both collective and individual goals.
- Open Collaboration: Our open-door policy fosters collaboration across all levels and departments, where ideas flow freely.
- Global Team: We are truly a global team with people from various countries and cultures contributing to our success.
What we offer:
- A remote and flexible working schedule.
- Generous time off varied based on the country of residence.
- Discretionary annual performance bonus
- Training and other learning & development opportunities to support you through your career progression.
- Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
- Various well-being programmes and initiatives.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
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To learn more about White Hat Gaming visit their website
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