Client Success Manager

Client Success Manager

Think client success is just about replying to emails and smiling on Zoom? Think again. It’s about building trust, anticipating needs, and turning every satisfied client into a loyal partner—and maybe even a brand ambassador. If you know how to retain great clients, earn referrals, and drive revenue growth, then you’re speaking our language. Add in a solid HR background and some serious relationship-building chops, and you might be exactly who we’re looking for.

As our Client Success Manager, you’ll be the go-to for clients using our outsourced staffing services. From onboarding to retention, you’ll ensure their experience is seamless, their teams are thriving, and their expectations are exceeded. You’ll need top-tier communication skills, strong business instincts, and the kind of energy that keeps clients loyal and engaged.

What We’re Looking For

We’re after a driven, resourceful professional who thrives in client-facing roles. You might be a great fit if:

• You have a strong HR background and experience in recruitment, staffing, or BPO
• You’ve worked with international clients (bonus if you’ve managed accounts end-to-end)
• You have excellent written and verbal communication skills
• You’re detail-oriented, organized, and proactive in solving problems
• You’re comfortable working independently and under pressure
• You’re okay with working as an independent contractor (handling your own taxes and benefits)

What You’ll Be Doing

• Building and maintaining strong relationships with outsourcing clients
• Acting as a trusted advisor to resolve client concerns and challenges
• Coordinating with the Recruitment Team to fill open roles
• Partnering with Staff Services to support remote team member performance
• Identifying upsell and cross-sell opportunities within accounts
• Ensuring overall client satisfaction and account stability

Work Setup & Culture

Pay Type: Performance-based
Contract Type: Independent Contractor
Schedule: Monday to Friday, 10:00 PM – 7:00 AM (Manila time)
Location: Work from Home
Team Culture: Fast-paced, collaborative, fully remote environment

Perks

• Permanent work-from-home setup
• HMO coverage after 90 days (in eligible locations)
• Steady freelance opportunity with long-term potential
• Immediate hiring for qualified applicants

Minimum Technical Requirements

• Internet: At least 25 Mbps postpaid (for a 2-user household)
• Device: Personal computer with admin access, i5 processor (or equivalent), and 8GB RAM
• Tools: Noise-canceling headset and HD webcam

How to Apply

Excited to help global clients succeed in a remote-first environment? Apply now and let’s build something great together.

Pre-screening Questions:

• Do you have experience managing international clients in recruitment, staffing, or BPO? (Yes/No) If yes, how many years?
• Have you worked in a client success or account management role before? (Yes/No)
• Are you open to working from 10:00 PM to 7:00 AM Manila time? (Yes/No)
• Do you have a stable internet connection (minimum 25 Mbps postpaid)? (Yes/No)
• Do you have a personal computer with at least 8GB RAM and an i5 processor (or equivalent)? (Yes/No)
• Are you comfortable working as an independent contractor and managing your own taxes and benefits? (Yes/No)

About Bruntwork

Bruntwork creates flexible, fully remote work opportunities in companies around the world. If you have the right skills and experience, you can work for any of our clients from anywhere with a good internet connection. You’ll gain great experience and have the opportunity to apply for jobs in a range of different roles and industries in Australian, New Zealand, US, Canadian and UK companies. We want our endorsed candidates and staff (top 5% of applications) to succeed, so we’ll help you with interview guidelines, tips on working with clients and support finding your dream job among our many remote work opportunities.

To learn more about BruntWork, visit their website

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