Communications Analyst
We’re growing! Don’t miss the opportunity to be part of our global team as our Communications Analyst.
About us:
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
Why iVisa?
- Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
- Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
- Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
- Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
- Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
- Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
- Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
- Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
Role Summary:
Responsible for designing, optimizing and owning iVisa’s outbound customer communications (emails, WhatsApp, SMS, and bot templates) to reduce customer friction and decrease incoming contacts to iVisa. Aligns all messaging with iVisa’s strategy and product goals, runs experiments to improve CTA conversion and clarity, and partners with CX, Data and Integrations to measure impact and react quickly to incidents or escalations. They will regularly propose and run data-driven experiments (A/B and multivariate) to improve open rates, CTA conversion and click-to-success, and will translate experiment outcomes into repeatable playbooks.
Key Responsibilities:
- Primary responsibility — Responsible for communications effectiveness: Lead the strategy, execution and continuous improvement of all outbound communications (email, WhatsApp, SMS, bot templates); define success metrics, measure impact, and implement experiments and remediation actions to maximize clarity, increase CTA conversion, and reduce avoidable customer effort.
- Manage the template catalogue: maintain the inventory of transactional and status templates (email/WhatsApp/SMS/bots) — versions, languages, owners, tracking and review.
- Design & run experiments: propose and execute A/B tests (subject, copy, structure, CTA, timing); define hypotheses and metrics, validate results and scale winners.
- Monitor and improve communications KPIs: maintain dashboards for key metrics (contact-rate attributable to communications, click-to-success, delivery/bounce, CTR), investigate anomalies, and implement fixes or experiments to drive measurable improvement.
- Implement escalations & template requests: apply urgent edits from Product/CX/Ops.
- Benchmarking & Government Review: regularly review and document communications from competitors and government sources to identify improvements in copy, structure, timing and FAQ coverage.
- Collect and analyze qualitative feedback: gather ticket verbatims, customer comments and micro-survey responses; synthesize insights to identify recurring friction and prioritize communication improvements.
- Ensure localization & translation review: coordinate linguistic reviews and translations for target markets, manage localization updates when required.
What will make us choose you?
- 1+ years of relevant professional experience in communications, CRM, CX or related fields.
- Experience on cross-channel communications UX specialist who designs message flows, improves outcomes, and produces high-impact microcopy.
- Excellent written communication and copy skills.
- Strong command of logical structuring, compliance assessment, and prioritization.
- Strong collaboration skills with cross-functional teams.
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status or medical condition.
To learn more about iVisa visit their website
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