The role of a Community Support Virtual Assistant at 20four7VA
Overview
20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.
Client is seeking a reliable and service-oriented Virtual Assistant to support the Community Support Team of a growing community association management company.
This role focuses primarily on managing inbound phone calls and company email inquiries, ensuring that homeowners, board members, vendors, and internal staff receive timely and professional assistance.
The Virtual Assistant will act as the first point of contact for many inquiries and will play an important role in maintaining clear communication and accurate documentation across the organization.
The position will begin with communication management responsibilities and expand over time to include additional administrative support tasks as the VA becomes more familiar with company systems and processes.
Scope of Services
Contractors will be required to provide services that align with the following client tasks:
- Inbound Communication Management
Answer incoming company phone calls in a professional and courteous manner.
Document key details from calls and route requests to the appropriate team members.
Monitor and respond to general company email inquiries.
Maintain organized communication records and notes within internal systems.
Ensure inquiries are handled promptly and accurately.
- Customer Service Support
Provide friendly and professional assistance to homeowners, association boards, vendors, and internal staff.
Address basic inquiries related to community association services.
Apply problem-solving skills to resolve simple issues when possible.
Escalate complex matters to the appropriate internal team members.
- Administrative Support (Cross-Trained Responsibilities)
As the VA gains experience in the role, they may also assist with:
Posting HOA financial reports and documents to community websites.
Coordinating architectural review submissions and committee notifications.
Managing reservations for community amenities.
Monitoring vendor work orders and sending follow-up reminders.
Tracking vendor insurance documentation and compliance.
Processing tenant and lease-related documentation.
Assisting with delinquent account follow-up tasks.
Distributing new owner reports to association boards.
Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
Skills and Qualifications
The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:
- 1–2+ years of experience in customer service, administrative support, or virtual assistance preferred.
- Excellent verbal and written English communication skills.
- Strong phone etiquette and ability to communicate professionally with clients and vendors.
- Highly organized with strong attention to detail.
- Ability to manage multiple tasks and prioritize requests effectively.
- Comfortable learning new software platforms and internal systems.
- Reliable internet connection and a quiet workspace for handling calls.
- Positive attitude and strong team-oriented work ethic.
APPLICATION SOFTWARE KNOWLEDGEABLE / REQUIRED
- Communication
Gmail
Zoom
- Office & Productivity
Microsoft Word
Microsoft Excel
Google Calendar
- Property Management / CRM
CINC (training provided)
Other association management platforms
Work Schedule
- Contracted Hours per Week: 15 Hours
- Scheduled Working Days: Monday through Friday
- Daily Working Time: 9 AM to 12 PM EDT
Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.
Terms of Engagement
- Contractors will operate under a Master Services Agreement and a Statement of Work
- This is not an offer of employment; contractors are not employees of 20four7VA or any client
- All compensation is processed through 20four7VA according to the terms of the engagement
Role Summary & Requirements
- REQUIRED SERVICE: Business Support
- REQUESTED EXPERIENCE TIER LEVEL: Junior Level
- Contracted Hours per Week: 15 hours/week
- Daily Working Time: 9 AM-12 PM EDT
- Scheduled Working Days: Monday-Friday
- REPORTING TO/POC: Community Support Team
- Number of VAs: 1
- GENDER PREFERENCE: None
- LANGUAGES SPOKEN/PREFERENCE: English
- ACCENT PREFERENCE: Level A–C (Good English comprehension, communication, speaking, and writing required
- REGION PREFERENCES: Any
What we offer
- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- And more!
To learn more about 20four7VA visit their website
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