The role of a Customer Operations & CRM Specialist at BruntWork
Join a fast-paced print and production business supporting a diverse range of customers, from small businesses to large corporate clients. The company focuses on delivering high-quality products with efficient turnaround times, supported by strong customer communication and streamlined administrative processes.
This role is central to maintaining smooth day-to-day operations and ensuring all customer interactions are handled professionally and efficiently.
Job Description
As a Business & Office Administrator, you will manage incoming customer communications, maintain CRM records, and support invoicing processes. You will act as the primary point of contact for email inquiries, ensuring all requests are handled promptly and accurately.
This role requires strong organizational skills, attention to detail, and the ability to follow structured workflows while providing a high level of customer service.
Schedule
- 9:00 AM – 6:00 PM AEST; 40 hours per week
Responsibilities
Customer Communication & Inbox Management
- Monitor and manage incoming customer details
- Categorize inquiries based on type and urgency
- Respond using templates or personalized messaging as needed
- Ensure timely and professional communication at all times
CRM & Data Management
- Look up, update, and create customer records in the CRM
- Maintain accurate and up-to-date customer information
- Ensure all interactions and updates are properly recorded
Invoicing & Order Processing
- Convert estimates into invoices accurately
- Communicate billing details clearly with customers
- Ensure all invoicing aligns with provided estimates and records
Process Execution & Workflow Management
- Follow established flowcharts and internal documentation
- Take appropriate action based on customer requests
- Identify and escalate complex issues when required
- Maintain consistency and efficiency across all processes
Requirements
- 2–5 years of experience in administrative or customer service roles
- Strong written communication and email handling skills
- Experience working with CRM systems
- High attention to detail, particularly with invoicing and records
- Ability to follow structured processes while applying judgment
- Strong organizational and time management skills
- Ability to work independently in a remote environment
Scope & Engagement
- Act as the primary point of contact for customer email communications
- Manage end-to-end customer inquiries from initial contact to invoicing
- Support business operations by reducing administrative workload
- Escalate complex requests to the business owner when necessary
Why Join This Team?
- Play a key role in daily business operations
- Work closely with the business owner and core team
- Structured workflows with clear responsibilities
- Opportunity to improve systems and processes
- Stable, full-time remote position
Independent Contractor Perks
- Permanent Work from Home
- Immediate Hiring
- Health Insurance Coverage for eligible locations
Note
Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
To learn more about BruntWork visit their website
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