The role of a Customer Service & Operations Coordinator (Go High Level) at BruntWork
Responsibilities of a Customer Service & Operations Coordinator (Go High Level) :
- Handle high volumes of inbound calls from riders, customers, and drivers, providing timely updates on ETAs and service inquiries
- Manage email correspondence with contracted organizations, including processing and sending invoices
- Coordinate and build daily driver schedules and route assignments to ensure next-day readiness
- Generate and distribute quotes for ride requests, supporting both one-time and weekly booking clients
- Leverage Go High Level to build automations and streamline customer communication workflows
- Maintain organized records of client bookings, driver availability, and service contracts
Requirements:
- Proven experience using Go High Level, including setting up automations and managing workflows
- Background in logistics, transportation, or dispatch coordination
- Excellent verbal communication skills with a warm, compassionate phone manner
- Strong organizational and multitasking abilities in a fast-paced environment
- High level of attention to detail, particularly with scheduling and invoicing accuracy
Scope:
- Serve as the first point of contact for all inbound customer, rider, and driver communications
- Support the owner by taking over day-to-day clerical and operational tasks
- Ensure seamless coordination between drivers, clients, and contracted healthcare and corporate partners
- Contribute to process improvement by identifying automation opportunities within Go High Level
- Maintain service quality standards appropriate for medical and workforce transportation clients
To learn more about BruntWork visit their website
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