Customer Service Representative (Telehealth)

The role of a Customer Service Representative (Telehealth) at BruntWork

Job Overview

Our client is an Australian telehealth company that helps patients see a doctor, get their medication, and sort out their care without leaving home. Their patients call when they need something fixed, and they want them to hang up feeling looked after. They are growing and building a phone team that people actually enjoy talking to.

You’ll be the voice patients hear when they call. Some days that means tracking down an order, other days it’s booking a consultation or getting a pharmacy on the line to fix a script. You’ll own each call until the patient has what they need.

Schedule: Monday – Friday, 02:00 AM – 11:00 AM SAST, with 1 hour unpaid break (40 work hours per week) Note: Start time can be selected between 2:00 AM and 5:00 AM SAST (11:00 AM to 2:00 PM AEST).

Responsibilities

• Answer inbound calls from patients across Australia
• Solve patient problems and follow them through to the end
• Help with orders, from placing them to tracking them down
• Liaise with pharmacies to get prescriptions filled and delivered
• Book and reschedule doctor consultations
• Take payments over the phone accurately and securely
• Keep clear notes so the next person picks up where you left off

Requirements

• Passion for being on the phone and energized by a full day of calls
• A warm, friendly, conversational manner ensuring patients feel like they are talking to a person rather than someone reading a script
• At least 1 year in a phone-based customer service role
• Patience with people who are unwell, stressed, or frustrated
• A quiet workspace, a reliable computer, and a stable internet connection with backup power

Qualifications

• Experience in healthcare, telehealth, pharmacy, or medical admin
• Experience supporting Australian, UK, or other international customers
• Experience taking payments over the phone

Independent Contractor Perks

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage

Note

Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

One application, multiple possibilities: When you apply, our team reviews your background against all current openings, not just this one! If a different role fits your skills, we’ll get in touch! We also encourage you to keep exploring our job board and apply directly to any position that excites you.

To learn more about BruntWork visit their website

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