Customer Service and Administrative Assistant

The role of a Customer Service and Administrative Assistant at BruntWork

A thriving medical spa in Los Angeles experiencing rapid growth and high demand for aesthetic treatments. The business is actively scaling operations, investing in digital marketing, and values exceptional client experiences. The Customer Service and Administrative Assistant will be the first point of contact for clients, managing inquiries, appointment bookings, and administrative coordination, directly impacting the business’s growth.

Schedule: Wednesday and Saturday off, 10:00 AM to 6:00 PM Pacific Time, with a 30-minute paid break

Responsibilities

• Answer incoming phone calls and provide exceptional customer service to medical spa clients
• Monitor and respond to Instagram direct messages promptly to capture leads
• Schedule client appointments using the company’s aesthetic EMR booking system
• Convert interested prospects into booked clients using consultative sales techniques
• Handle basic administrative tasks and client coordination
• Assist with insurance-related calls and prescription coordination when needed
• Maintain professional communication across all client touchpoints
• Work with RingCentral phone system and electronic medical record software

Requirements

• Excellent English communication skills with minimal accent (client-facing role)
• Strong customer service background with proven sales abilities
• Experience in supporting Aesthetic Clinic or Medical Spa
• Experience with phone systems and CRM/booking software
• Professional demeanor when interacting with medical spa clients
• Reliable internet connection and quiet work environment
• Bonus: experience with aesthetic or medical industry software
• Comfortable learning new systems quickly

Independent Contractor Perks

• Health Insurance coverage for eligible locations
• Permanent work from home
• Immediate hiring

Side Note
Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.

To learn more about BruntWork visit their website

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