The role of a Customer Service Representative at BruntWork
Role: Customer Service Representative
Schedule- Monday-Friday 7:00am-3:30pm, Pacific Standard Time, Full Time, 40 hours a week.
Responsibilities:
- Answer inbound customer calls promptly to prevent overflow to the answering service
- Schedule service appointments based on established call flow criteria and unit age guidelines
- Provide customers with accurate ETAs and appointment updates
- Assist customers with inquiries regarding available services and scheduling availability
- Maintain accurate records of customer interactions and appointments in Service Titan
- Deliver a personable and transparent customer experience on every call
Requirements:
- Previous experience in a customer service or call center environment
- Strong verbal communication skills with a personable and professional phone manner
- Ability to follow scripted call flows while maintaining a natural conversational tone
- High level of attention to detail when managing scheduling and customer records
- Experience with Service Titan or similar field service CRM is a plus
Scope:
- Serve as the primary overflow support for in-office customer service team
- Ensure seamless customer coverage during extended hours after the in-office team leaves
- Handle appointment scheduling based on predefined call flow logic
- Operate within the HVAC consumer services environment
To learn more about BruntWork visit their website
Please let BruntWork know you found this job position on Remote Career Africa as a way to support us to continue providing you with quality remote jobs
Always read and understand the full job requirements before you apply
