The role of a Customer Success Manager (SaaS) at Search Atlas
Hi, we’re Search Atlas!
We’re a rapidly growing SEO software company and full-service digital agency that helps websites improve their Google performance. From Fortune 500 companies to Silicon Valley startups, our clients trust us to drive results.
You’ll be the main point of contact for our enterprise clients after they sign. You will guiding them through onboarding, helping them get real value from the product, spotting growth opportunities, and making sure they stick around because they want to.
If you know your way around SaaS and SEO, love building relationships, and get a kick out of turning hesitant clients into fans, we’d love to meet you.
What your day-to-day looks like
You’ll own the full post-sale journey for a portfolio of enterprise clients — from onboarding through renewal. Here’s what you’ll be doing:
- Lead onboarding and tailored product training, partnering with the implementation team on complex setups.
- Own post-sale relationships — run regular check-ins, monitor engagement, and drive adoption that delivers real results.
- Build success plans, surface upsell and cross-sell opportunities, and collaborate on customer advocacy initiatives.
- Act as the bridge between clients and internal teams — escalate issues, gather feedback, and help improve the product experience.
- Manage renewals, flag churn risks early, and keep your records and forecasts tight and accurate.
What you bring!
Experience & Domain Knowledge
- 3+ years as a Customer Success Manager in a SaaS environment, with a track record of driving retention and outcomes for enterprise clients.
- Solid grasp of SEO — on-page, off-page, and technical — plus hands-on experience with tools like GSC and SEMrush. You can hold your own in a strategy conversation.
- Experience managing enterprise and mid-market clients as a trusted advisor, not just a support contact.
Technical Fluency
- Comfortable explaining SaaS platforms and technical concepts to non-technical stakeholders.
- Familiarity with APIs, analytics tools, or CMS integrations is a bonus.
- Proficient with CRM platforms like Salesforce, HubSpot, or Gainsight, and at home in data and reporting tools.
How You Work
- Highly organized: your documentation is clean, your follow-through is reliable, and your action plans actually get actioned.
- You juggle multiple accounts and communication channels without dropping balls, and you use your CRM like the asset it is.
- You interpret KPIs naturally, spot risks before they become problems, and solve them proactively.
How You Show Up
- You communicate with clarity and confidence: whether it’s a quick Slack, a presentation to a C-suite, or a tricky conversation about churn.
- Empathetic, consultative, and genuinely passionate about helping clients succeed.
- Self-directed enough to own your portfolio, collaborative enough to pull the right people in.
Salary & Benefits
- Pay rate: $ 28 – $ 34.60 USD per hour, depending on your location and skills/experience
- 15 Days Paid Time Off + Christmas Day + New Year’s Day Paid Off
Our Recruitment Process
- Step 1: Initial screening call with our recruitment team
- Step 2: Assessment to showcase your skills (if applicable)
- Step 3: Final interview with our Hiring Manager
- Step 4: Offer extended
Life at Search Atlas Group
We are committed to fostering a healthy work-life balance, innovation, and a collaborative, inclusive culture—no matter where you work. We host monthly virtual game days and events, and our team enjoys the flexibility of contributing to charity initiatives of their choice. We believe in supporting both personal growth and professional success, ensuring that remote work doesn’t mean disconnected work.
Here’s a look into our core values:
- Collaborative & Engaged: We’re a tight-knit team that supports each other and shares knowledge.
- Excellence Driven: We aim for the highest standards, always raising the bar.
- Self-Starter Mentality: We take initiative and problem-solve independently.
- Innovative: We embrace change, experiment, and think outside the box.
- Student Mentality: We learn from our mistakes and constantly evolve.
Why Join Us?
We’re proud of the recognition we’ve received for our growth and commitment to creating a positive, inclusive work environment. Here are just a few of the accolades that highlight our success and culture:
- Nevada’s Top Workplaces – #1 Small Business, Best New Ideas
- Best Start-Up Agency (U.S. Search Awards)
- Top B2B Companies (Clutch)
- Inc’s On The Rise and Best Places to Work (Inc. Magazine)
- Great Place to Work Certified (Great Place to Work)
These awards reflect the hard work, dedication, and passion of our entire team, and we’d love for you to be a part of it!
If this sparks your interest, we look forward to seeing your application!
To learn more about Search Atlas visit their website
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