Customer Success Manager

The role of a Customer Success Manager at BM Digital

We’re hiring a Customer Success Manager to serve as the primary relationship owner across our client portfolio. You’ll be the go-to point of contact for day-to-day client communication — keeping relationships strong, issues resolved, and accounts growing. This role is client-facing and call-heavy, so you’ll need to show up polished, proactive, and solutions-oriented on every interaction, no matter the project or account.

About us:

BM Digital is a tech-enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including:

• A creator marketplace managing over 80,000 influencer partnerships monthly
• An AI-powered platform to streamline discovery, outreach, and whitelisting
• Proven playbooks in influencer marketing, paid media, performance creative, and CRO

We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners.

BM Digital is not just an agency. We’re a scalable growth platform with a strong performance guarantee, a track record of results, and a culture built for A-players.

Responsibilities:

• Own the client relationship post-sale, serving as the primary point of contact for your assigned accounts
• Hop on calls to manage client escalations, address concerns, and drive resolution quickly and professionally
• Identify upsell and expansion opportunities within existing accounts and lead those conversations with clients
• Monitor client health, engagement, and satisfaction — proactively flagging at-risk accounts and taking action before issues escalate
• Coordinate internally with relevant teams to ensure client needs are being met and deliverables are on track
• Maintain accurate records of client interactions, account status, and next steps in the CRM
• Support clients through onboarding and ensure a smooth, confident start to the engagement

Ideal candidate profile

• Must be available to work EST hours
• Excellent spoken and written English — you’ll be client-facing on calls regularly and communication quality is non-negotiable
• Prior experience in a CSM, account management, or client-facing support role
• Comfortable leading calls independently, including difficult conversations around escalations or commercial topics
• Strong interpersonal skills — warm, professional, and able to build genuine rapport with clients
• Organized and detail-oriented, with the ability to manage multiple accounts without things slipping through the cracks
• Experience with CRM tools 

Compensation:

The compensation range is $900-$2,500 USD a month depending on the experience.

This role is a contracted role, candidates should be prepared to operate as self-employed contractors. 

Location:

All of our team is working completely remotely. Yes, that’s right! Work remotely from wherever you want! We’ll make sure your working experience is as comfortable as possible!

To learn more about BM Digital visit their website

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