Customer Success Specialist
Bitwarden is seeking a Customer Success Specialist for the EMEA region to work remotely on a Saturday through Tuesday schedule (4 x 10-hour days). The role involves helping Bitwarden users through their email support system, with most inquiries resolved the same day.
As a Customer Success Specialist, you’ll function as a Subject-Matter Expert for Bitwarden and their suite of services, expand skills across all Bitwarden applications to guide and train users on features and functionality, work with customers to solve current issues and identify future solutions, provide excellent customer support, assist with billing and account management, and collaborate with Sales, Marketing, Development, and Product teams. The position requires becoming a Bitwarden product expert to handle common product questions, troubleshoot technical issues, and ensure customer satisfaction through swift, accurate, and clear communication.
Requirements
- Passion for helping Bitwarden users
- Excellent spoken and written English skills
- Excellent problem-solving abilities with skills to find and communicate solutions effectively
- Strong sense of empathy and ability to advocate for others
- Experience from previous technical position (Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc.) or equivalent education/demonstrable skills
- Ability and desire to work remotely
- Must be based in the EMEA region
- Availability to work Saturday through Tuesday (4 x 10-hour days)
- Preferred familiarity with: Bitwarden, Windows/macOS/Linux, iOS & Android, Command-line interface (CLI), Docker, GitHub, Freshdesk, HTML, HTTP, DNS, TLS/SSL, PKI
- Self-starter with experience troubleshooting web and mobile technologies
- Stellar grammar, attention to detail, and ability to explain complex concepts simply
Benefits
- Remote work flexibility within EMEA region
- 4-day work week (Saturday through Tuesday, 10-hour days)
- Opportunity to work with a beloved user community and contribute to internet security
- Become an expert in prominent security and open source software technology markets
- Work with motivated and innovative team members in a dedicated company culture
- Learning and growth opportunities with team support for new challenges
- Comprehensive interview process including multiple levels of management interaction
- Work for a trusted identity security leader serving millions of users worldwide
- Opportunity to make meaningful impact in securing sensitive information for enterprises, developers, and individuals
To learn more about Bitwarden visit their website
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