The role of a Customer Support Representative at Day Translations
Day Translations is a global translation and interpreting company. We help improve worldwide communication through accurate, localized translations, interpretation, and outsourcing services, and a wide variety of tailored language solutions for individuals, organizations, and businesses of all sizes.
Position type: Full-time (40 hours per week)
Location: Remote (worldwide)
We are seeking a Customer Support Representative to handle our clients’ calls and chat messages daily. As a Customer Support Representative, you will be the first to talk to our clients when they call to request service information or follow up on a project. The ideal candidate has experience in customer support and service, a bilingual background, as well as language and translation knowledge.
Job Description:
- Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion
- Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations
- Process inbound leads and help Project Managers define the scope of projects
- Informs clients about the current status of projects
- Forwards information/messages from chat or phone to the appropriate departments
- Reports activity in tracking systems and actively communicates with peers on task completion
- Adhere to applicable policies and procedures
- Documentation and other side tasks assigned
Requirements:
- Proven experience in customer support or customer service
- Capacity to handle incoming calls from clients during their complete shifts
- Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus.
- Knowledge of the translation industry is a plus, but not required
- Excellent cross-cultural and interpersonal communication skills
- Strong sense of professionalism and politeness
To learn more about Day Translations visit their website
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