The role of a Customer Customer Support Representative at BruntWork
Overview
Join our dynamic team as a Non-Voice Customer Support Specialist and play a vital role in delivering exceptional service to our e-commerce clients. In this permanent work-from-home position, you will handle initial inquiries and resolve issues via chat and email while collaborating closely with our in-house retail crew. This is an excellent opportunity for a detail-oriented professional looking to secure a stable, full-time role with immediate hiring.
Schedule
- Monday to Friday, 9:00 AM to 6:00 PM Utah Time (40 hours per week)
Responsibilities
- Handle all non-voice customer support interactions
- Manage initial customer inquiries and basic issue resolution
- Collaborate with the in-house team for escalated issues
- Contribute to maintaining high customer satisfaction levels
- Respond to customer inquiries via chat and email
- Process and rectify orders as needed
- Escalate complex issues to the in-house retail team for tier two support
- Maintain clear communication with the retail crew for seamless customer service
- Work within specified business hours, potentially in shift patterns
Requirements
- Excellent written communication skills in English
- Experience in e-commerce customer service preferred
- Ability to work night shifts (corresponding to client’s daytime hours)
- Strong problem-solving skills and attention to detail
- Proficiency in using customer service software and tools
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Health Insurance for eligible locations
Note
Please click the Apply button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
To learn more about BruntWork visit their website
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