The role of a IT Support Specialist at Micro1
Job Description
Role Title: IT Support Specialist
Role Type: Contractor
Location: Remote
micro1 is selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you’ll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input. No prior experience in AI is required — your domain knowledge is what matters.
Scope of Work
- Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.
- Document incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).
- Utilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.
- Support non-technical users by providing clear, empathetic communication and step-by-step technical guidance.
- Contribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.
- Ensure all input and feedback is well-documented for AI training and continuous improvement purposes.
- Collaborate asynchronously within a remote engagement model, delivering high-quality, written and verbal feedback.
Preferred Qualifications
- Minimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.
- Deep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.
- Proficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
- Strong written and verbal communication skills, with a focus on supporting non-technical end users.
- Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.
- Demonstrated ability to contribute to technical process documentation and knowledge bases.
- Proactive, detail-oriented, and comfortable participating in remote, independent project engagements.
To learn more about Micro1 visit their website
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