The role of a Junior Payments Monitoring Specialist at Growe
Growe welcomes those who are excited to:
- Monitor real-time payment traffic in shift mode (including night shift), handling emergency alerts;
- Reroute traffic fast and accurately according to instructions and the current state of payment providers;
- Control the quality of cashier setup across regions;
- Escalate drops and anomalies on processing traffic to payment providers and respective internal teams to solve the issue;
- Document changes on the payment provider’s side and internal distribution (cashier, including buttons order, providers distribution, on\off, payment flows, etc.);
- Deep into the current payment flows, methods, existing monitoring, providers’ prioritization, etc.;
- Announce critical changes in payment flow, closed shift report.
We need your professional experience:
- Experience at the same position or in Fintech\PSP (or candidates without experience but with a desire to learn quickly);
- English at an Intermediate level;
- Advanced Excel and other MS Office software user;
- Understanding of online payments technical integrations, funnels, flows;
- Experience in written and oral communication with foreign customers or partners;
- Understanding of payment and transactional systems and services;
- Experience in working with Grafana and Tableau is a plus.
We appreciate if you have those personal features:
- Attention to details;
- High level of communication skills;
- Multitasking, quick task execution;
- Good team player;
- Ability to perform own activity without supervision;
- Ability to communicate with partners independently.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow
If this sparks your interest, we look forward to seeing your application!
To learn more about Growe visit their website
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