The role of a Marketing & E-Commerce Virtual Assistant at BruntWork
Schedule: 4 hours per day, flexible within client business hours (US time zone Monday – friday 10 to 7)
About the Role
Join a fast-growing baking brand with digital products, an e-commerce store, and a paid membership program (Baking Unwrapped). We’re looking for a detail-oriented, highly organized Marketing Virtual Assistant to help keep the business running smoothly — and to help unlock growth that hasn’t been fully tapped yet.
This role is ideal for someone with hands-on e-commerce and email marketing experience who enjoys turning existing content into structured campaigns, supporting members and customers, and improving systems over time.
Key Responsibilities
1. Membership & Customer Support
- Respond to customer and member inquiries related to:
- Login issues
- Order confirmations
- Order status
- Access to purchased or member-only content
- Assist with password resets and step-by-step login support
- Navigate the website backend (WordPress/WooCommerce) to resolve issues professionally and efficiently
2. Content & Website Operations
- Create and update posts and pages in WordPress for the Baking Unwrapped membership (content provided)
- Upload and organize:
- PDFs
- Videos
- Digital downloads
- Ensure clean formatting, correct links, and a good user experience
3. Email Marketing & Campaign Support
- Build and schedule emails in Mailchimp, including:
- Membership reminders
- Nurture emails
- Launch and promotion emails
- Support lifecycle flows (abandoned cart, free trial nurture, post-purchase follow-up)
- Segment audiences (customers, members, trial users)
4. Content Repurposing
- Take existing “core” content (videos, recipes, workshops, emails) and repurpose it into:
- Nurture email campaigns
- Member communications
- Simple digital products or content updates
- Create basic Canva graphics as needed (templates provided)
5. Growth & Optimization Support
- Help identify and build growth opportunities such as:
- Abandoned cart emails
- Member trial nurture sequences
- Post-purchase upsells (memberships, kits, 1:1 sessions)
- Flag inefficiencies and suggest improvements to systems and workflows
Required Experience
- E-commerce experience, especially with WooCommerce
- Strong experience using WordPress
- Email marketing experience with Mailchimp
- Comfortable supporting customers through backend systems
- Highly organized, detail-oriented, and reliable
- Strong written communication and customer service skills
Nice to Have
- Experience with MemberPress or similar membership platforms
- Canva experience
- Experience supporting digital products, memberships, or creator-led brands
- Operational or systems mindset
Tools You’ll Use
- WordPress
- WooCommerce
- Mailchimp
- Canva
- Google Drive
- (Nice to have) MemberPress, PrintStation
Independent Contractor Perks
- Permanent work from home
- Immediate hiring
- Steady freelance job
- Comprehensive support for payroll, HR, and IT through BruntWork
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording. APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.
To learn more about BruntWork visit their website
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