Order Operations Support VA

The role of an Order Operations Support VA at 20four7VA

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

The Order Operations Support provides operational support for the day-to-day processing and monitoring of customer orders across multiple e-commerce channels. This role focuses on order accuracy, status monitoring, tracking, and administrative coordination related to inventory and fulfillment. This position is intended as a support role, working within established processes and systems to assist internal teams and ensure orders are processed accurately and on time.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Scope of Services

Contractors will be required to provide services that align with the following client tasks:

• Assist with order entry and updates in order management and e-commerce systems
• Review customer orders for accuracy, including items, quantities, and shipping details
• Monitor order statuses and report delays, errors, or exceptions
• Track shipments and assist with basic order status updates
• Cross-check orders against available inventory and report discrepancies
• Communicate updates to internal teams as instructed
• Complete additional administrative and order-related support tasks as assigned

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Skills

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• 1+ year of experience in order processing, customer support, data entry, or e-commerce support
• Strong attention to detail and ability to handle repetitive, detail-oriented tasks
• Basic familiarity with e-commerce platforms such as Shopify, Amazon, Walmart, or Target
• Comfort working with spreadsheets and online tools (Excel)
• Clear written communication skills
• Ability to follow workflows and instructions
• Reliable and organized when working remotely

Preferred Qualifications

• Experience with order management systems such as Channel Engine, Business Central, or Burq (training provided)
• Basic understanding of shipping, tracking, and fulfillment processes

Work Schedule

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday
• Daily Working Time: 7am – 3pm PST.

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

Terms of Engagement

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

What we offer

• Competitive rates
• Weekly payments
• Various open roles are available
• Free training and upskilling
• Constant support and guidance
• A vibrant community always ready to support you
• And more!

To learn more about 20four7VA visit their website

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