The role of a Payment Operations Manager at Growe Talents
Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to:
- Monitor that payment methods work properly, escalate issues to respective providers and teams;
- Analyze acceptance rates of different payment methods/providers/cashiers and make decisions as to which payment method to enable/disable and which volumes to process on each;
- Ensure sufficient available balance across different payment methods to process withdrawals, initiate top-ups, and analyze the cost structure of each method;
- Review and create backup/contingency and emergency plans;
- Create monitoring guidelines and procedures for monitoring and support teams;
- Report daily and weekly payments activities and issues to the Head of Operations;
- Assist with the integration of new payment providers/methods;
- Suggest product/flow improvements (e.g. validation fields, placeholders on forms);
- Handle requests from customer support;
- Test new payment methods integrations/deployments;
- Partner closely with the BI department to build, ensuring data-driven enhancements to all internal reporting and consistent tracking of critical business metrics.
Experience you’ll need to bring:
- 2+ years as a billing/payments manager/support or similar role in online payments;
- Confident in dealing with numbers and processing of financial/transactional information;
- Advanced Excel and other MS Office software user;
- Good understanding of online payments technical integrations, funnels, flows;
- Experience in written and oral communication with foreign customers or partners;
- Deep understanding of payment and transactional systems and services;
- Upper-Intermediate English proficiency;
- Experience with the iGaming industry will be a plus.
It’s a perfect match if you have those personal features:
- Attention to details;
- Multitasking and quick task execution;
- Good level of communication skills;
- Team player skills;
- Ability to make decisions independently.
Our clients offer competitive benefits to support your professional and personal growth, including:
- Health & Wellness Focus;
- Global Medical Coverage;
- Growth Opportunities;
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
- Performance-Driven Rewards;
- Dynamic Work Environment.
Apply, and let your growth journey begin.
To learn more about Growe Talents visit their website
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