The role of a Personal Assistant at Puffy
About the Role
You’ll serve as the CEO’s strategic lifestyle coordinator for a $1B+ e-commerce brand—transforming every request into an exceptional outcome. This isn’t task management; it’s orchestrating flawless execution across all personal operations while building a network of world-class providers. The mandate: make the CEO’s personal life run on autopilot so they can focus on scaling the business.
What You’ll Own:
- Secure coveted reservations, coordinate exclusive event access, and design personalized experiences that match the CEO’s preferences and lifestyle standards.
- Conduct comprehensive research on products, services, and providers—from everyday essentials to specialty items—presenting curated options that save time and deliver exactly what’s needed.
- Build and maintain relationships with elite service providers across categories (lifestyle, wellness, automotive, home services) to ensure instant access to quality and reliability.
- Anticipate needs before they are articulated, manage the personal calendar and appointments strategically, and maintain organized systems to ensure personal affairs operate seamlessly.
- Own every task from inception to completion, troubleshoot obstacles independently, and ensure consistent excellence in every interaction and outcome.
What You Bring:
- 2-3 years of experience in concierge services, lifestyle management, hospitality, or an executive/personal assistant role with a focus on exceptional execution.
- Proven expertise as a master researcher, able to quickly identify and vet high-quality providers, products, and solutions.
- A resourceful problem-solver who thrives on challenges and finds solutions where others see obstacles.
- Exceptional communication skills with the polish to represent a CEO in all interactions with premium service providers.
- Meticulous attention to detail with zero tolerance for errors or missed follow-ups.
- Strong network-building skills and comfort interfacing with luxury and high-end service environments.
- Tech-savvy with proficiency in G-Suite and the ability to learn new systems quickly.
- Flexible mindset with availability for occasional evening/weekend coordination.
Good-to-Have:
- Fluency in Russian or Armenian (alongside English) — strongly preferred for seamless local coordination
- Established network of trusted premium service providers
- Experience with Asana or project management tools
- Background in luxury hospitality, lifestyle management, or family office environments
To learn more about Puffy visit their website
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