The role of a QA Officer Customer Support at Growe
Growe welcomes those who are excited to:
- Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
- Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls;
- Provide detailed and structural feedback on the VIP CS/AM Agents’ performance;
- Be able to clearly express your point of view to those you evaluate;
- Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;
- Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;
- Inform the Management about the cases requiring urgent attention;
- Share your ideas/suggestions on improving the current processes of communication with VIP users;
- Perform the tasks that are sometimes repetitive, yet involve the elements of creativity.
We need your professional experience:
- 1+ years of experience in Customer Support/Account Management departments;
- English proficiency at an Upper-Intermediate level or higher;
- Experience with the customer communications tools (ideally, Intercom and Unitalk);
- Experience in Gambling/Betting and/or advanced level of sports knowledge – would be a plus.
We appreciate if you have those personal features:
- Thoroughness, attention to detail;
- Strong communication skills;
- Self-organization and proactiveness;
- Problem-solving skills.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
If this sparks your interest, we look forward to seeing your application!
To learn more about Growe visit their website
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