The role of a Sales Development Representative (SDR) at BruntWork
We are seeking a highly organized and proactive Sales Support Specialist to assist in outbound lead qualification, CRM management, and administrative support for the sales team. This role is critical in ensuring that warm leads are properly engaged, qualified, and transitioned efficiently to sales representatives for closing.
The ideal candidate has strong communication skills, prior experience in outbound calling, and a high level of accuracy in CRM data handling.
Schedule: Full-time, Monday to Friday, 8:30 AM – 5:00 PM (with 1-hour unpaid lunch break)
Client Time Zone: Pagewood, NSW (AEST)
Responsibilities:
Outbound Calling & Lead Qualification
- Conduct outbound calls to qualify and filter warm enquiries and leads
- Engage prospects professionally, assess interest levels, and determine readiness to proceed
- Re-engage cold or inactive leads to revive opportunities and assess current interest
- Answer basic prospect questions and provide relevant information when required
CRM Management & Data Accuracy
- Accurately log call notes, outcomes, and key details in the CRM system
- Apply appropriate lead statuses after each interaction (e.g., Cold, Warm, Hot)
- Maintain up-to-date and accurate client and lead records
- Perform routine data entry and database updates
Sales Support & Coordination
- Work through assigned lead lists to support multiple sales representatives
- Escalate qualified leads (Warm/Hot) to the appropriate salesperson for further engagement and closing
- Provide general administrative support to reduce workload on the sales team
- Assist in maintaining efficient sales workflows and communication
Administrative Duties
- Perform general administrative tasks related to sales operations
- Support internal teams with data organization and documentation
- Carry out additional duties as assigned by HR and Operations
Requirements:
- Proven experience in sales support, telemarketing, lead generation, or customer service
- Demonstrated ability to conduct high-volume outbound calls with confidence and professionalism
- Strong verbal communication skills with the ability to quickly build rapport
- Excellent English communication skills (spoken and written)
- Strong attention to detail and accuracy in data entry and CRM updates
- Solid computer literacy and ability to learn new systems quickly
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Experience using CRM systems (e.g., Salesforce, HubSpot, or similar) is highly desirable
Key Competencies:
- Strong organizational and time management skills
- High attention to detail and data accuracy
- Ability to work independently and meet daily/weekly targets
- Adaptability and willingness to learn
- Team-oriented with a proactive mindset
Independent Contractor Perks:
- Permanent work from home
- Immediate hiring
- Health Insurance Coverage for eligible locations
Note:
Please click the “Apply” button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.
To learn more about BruntWork visit their website
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