Support Engineer
Job Description
This is a remote position.
At Softgic, we work with the coolest, with those who build, with those who love what they do, with those who have a 100% attitude, because that’s our #Cooltura. Join our purpose of making life easier with technology, and be part of our team as a Support Engineer.
Compensation:
USD 1.7K – 2K/month.
Location:
Remote (anywhere).
Mission of Softgic:
In Softgic S.A.S. we work for the digital and cognitive transformation of our clients, aware that quality is an essential factor for us, we incorporate the following principles into our policy:
- Deliver quality products and services.
- Achieve the satisfaction of our internal and external clients.
- Encourage in our team the importance of training to grow professionally and personally through development plans.
- Comply with the applicable legal and regulatory requirements.
- Promote continuous improvement of the quality management system.
What makes you a strong candidate:
- You are proficient in IT support, Linux server, AWS, and Windows Server.
- English – Native or fully fluent.
Responsibilities and more:
- Technical Support: Provide advanced technical support for hardware, software, and network-related issues. Troubleshoot and resolve escalated incidents effectively and efficiently.
- System Administration: Assist with the maintenance, monitoring, and optimization of client IT environments, including servers, networks, and security systems.
- Security Focus: Implement, manage, and support cybersecurity measures to protect client systems and data, including firewalls, antivirus solutions, and intrusion detection systems.
- Client Interaction: Communicate clearly and effectively with clients, providing guidance and technical assistance as needed to ensure client satisfaction and system usability.
- Documentation: Maintain detailed and accurate documentation of issues, solutions, and client interactions for future reference and quality control.
- Collaboration: Work closely with Level 1 Support Engineers and other IT teams to ensure thorough understanding and resolution of technical issues. Assist with training and development of junior staff.
- Incident Management: Manage and prioritize multiple incidents and service requests, escalating to higher levels when necessary.Continuous Improvement: Stay updated with the latest industry trends and technologies to enhance your skills and improve the services provided to clients.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Proven experience in a Level 1 or Level 2 IT support role, preferably within a Managed Service Provider environment.
- Strong understanding of Windows and/or Linux operating systems, network configurations, and server management.
- Experience with cybersecurity protocols and tools, including firewalls, encryption, and incident response.
- Familiarity with cloud services (e.g., AWS, Azure) and virtualization technologies is a plus.
- Excellent problem-solving skills and the ability to work well under pressure.
- Strong communication skills, both verbal and written, with an emphasis on thoroughness and clarity.
- Relevant certifications such as CompTIA Security+, Network+, CCNA, or MCSA are highly desirable.
Benefits
- We’re certified as a Great Place to Work.
- Opportunities for advancement and growth.
- Paid time off.
- Formal education and certifications support.
- Benefits with partner companies.
- Referral program.
- Flexible working hours.
To learn more about Softgic, visit their website
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