The role of a Technical Support Agent at Growe
Growe welcomes those who are excited to:
- Work closely with business units and technical teams to clarify requests and track task progress;
- Monitor Grafana boards to assess system performance and detect potential issues;
- Leverage OpenSearch/Elastic Search for diagnosing and conducting root cause analysis of incidents;
- Record incidents in JSM/Jira in compliance with established workflows;
- Handle support tickets, ensuring they are updated regularly and resolved promptly;
- Escalate incidents when required, adhering to internal protocols;
- Draft and deliver notifications about scheduled or unscheduled technical activities.
We need your professional experience:
- Solid knowledge and experience with OpenSearch/Elastic Search and Grafana;
- Proficiency in Atlassian Jira (ticket management);
- Experience with PagerDuty or similar systems;
- Familiarity with Rancher;
- Experience with logging, managing, and resolving incidents;
- Excellent level of English (verbal and written);
- Experience with escalation procedures.
We appreciate if you have those personal features:
- High level of communication;
- Resilience under high-pressure conditions;
- Teamwork skills with the ability to work independently within their area of responsibility;
- Analytical thinking and a proactive approach to problem-solving.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow
To learn more about Growe visit their website
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