The role of a VIP Account Manager at Growe
Growe welcomes those who are excited to:
- Focus on building strong relationships with high-value customers by understanding their needs, preferences, and gaming habits to offer personalized services;
- Serve as the primary contact for VIP customers, ensuring timely and effective communication, and providing regular feedback, updates, and information on personalized offers and promotions;
- Implement data-driven strategies to retain VIP customers, enhance their experience, and ensure brand loyalty through personalized promotional offers;
- Accurately and effectively address customer issues, collaborating with internal departments to ensure quick problem resolution;
- Use tools to monitor VIP activity, analyze trends, and identify opportunities for personalized engagement based on data-driven insights;
- Work with various internal teams (VIP CRM, BI, Customer Support) to align VIP strategies with overall business objectives and provide feedback on product improvements;
- Ensure all interactions with VIP customers comply with gaming regulations and company policies;
- Track and maintain KPIs on a monthly and quarterly basis to ensure consistent personal and departmental performance.
We need your professional experience:
- 1 + years of experience in Account Management, Customer Relationship roles, preferably in the iGaming industry;
- Strong understanding of the iGaming and Sports betting market, would be preferred but not required;
- Proficiency in using customer relationship management (CRM) software, communication software and other related tools would be a plus;
- Regulatory compliance knowledge would be a plus as we work with sensitive information.
We appreciate if you have those personal features:
- Excellent negotiation skills;
- Customer-centric mindset;
- Ability to work flexible hours, to accommodate VIP customers and travel to VIP events if required.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
To learn more about Growe visit their website
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