The role of a VIP Customer Support Representative at Growe
Growe welcomes those who are excited to:
- Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
- Provide personalised, high-quality support to VIP customers across multiple brands;
- Act as the main point of contact for assigned high-value clients;
- Build and maintain strong, long-term relationships;
- Handle inquiries, issues, and escalations for different brands within the company;
- Adapt communication style and service standards according to each brand’s guidelines;
- Maintain deep knowledge of each brand’s products, services, and promotions;
- Demonstrate flexibility with schedules and workload;
- Meet KPIs related to response time, customer satisfaction, and retention.
We need your professional experience:
- 0.5+ years of experience in customer support (preferably in the field of iGaming and/or VIP customer support);
- English proficiency at an Intermediate level or higher;
- Spanish proficiency at an Advanced level or higher;
- Brazilian Portuguese proficiency at an Advanced level or higher;
- Knowledge of sales principles and methods;
- Able to maintain customer confidentiality.
We appreciate if you have those personal features:
- Excellent verbal and written communication skills;
- Empathy;
- Out of the box thinking;
- Problem-solving skills.
We are seeking those who align with our core values:
- GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
- DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
- BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.
If this sparks your interest, we look forward to seeing your application!
To learn more about Growe visit their website
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