Customer Experience Analyst
We’re growing! Don’t miss the opportunity to be part of our global team as our Customer Experience Analyst.
About us:
At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We recognize that our biggest strength is our people, and we’re seeking the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun!
Why iVisa?
- Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues.
- Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings.
- Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health.
- Training Allowance: Access an outstanding learning platform to facilitate your professional growth.
- Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents.
- Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact.
- Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives.
- Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.
As a Customer Experience Analyst, you’ll be responsible for:
- Continuously proposing ideas and improvements to enhance form clarity, speed, and completion, based on customer feedback, metrics, or innovation opportunities
- Attending A/B testing syncs to align on test goals, target products, and upcoming experiments.
- Suggesting structural improvements to upcoming A/B tests
- Writing empathetic and localized copy that simplifies legal or technical content and guides users through complex steps.
- Handling ongoing requests for new tooltips, captions, and placeholders, ensuring clarity, feasibility, and tone consistency.
- Benchmarking global competitors and government forms weekly to identify and document best practices in UX copy.
What would make us choose you?
- 1+ years of experience writing customer-facing digital content, ideally for complex or regulated products.
- Excellent writing and editing skills in English, clear, concise, empathetic.
- Understanding of UX writing principles, microcopy patterns, and readability best practices.
- Skilled in reading and interpreting government requirements.
- Analytical mindset, comfortable using data and customer insights to inform writing decisions (preferable)
iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition.
To learn more about iVisa visit their website
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